Last Updated: April 13, 2026
Effective Date: January 20, 2025
This Privacy Policy ("Policy") describes how ARB FinTech LLP (operating under the trademarked brand TaxQue, "we," "our," or "us") collects, uses, processes, and protects the personal and financial information of users ("Users," "you," or "your") through our website, mobile applications, and proprietary fintech tools (collectively, the "Platform").
By accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
1. Information We Collect
To provide accurate tax and compliance services, we collect information across several categories:
1.1 Personal and Financial Identifiers
We collect information you provide directly during registration or service fulfillment, including:
Identity Data: Full name, date of birth, and gender.
Contact Data: Email address, primary mobile number, and secondary contact details.
Government Identifiers: Permanent Account Number (PAN), GSTIN, and statutory identity documents (e.g., [Aadhaar Redacted] as required for KYC and government portal authentication).
Financial Data: Bank account details, transaction history, and income statements required for tax filings.
1.2 Automatically Collected Data
Our servers automatically record technical information to optimize your experience:
Technical Logs: IP address, browser type, device identifiers, and operating system.
Usage Patterns: Clickstream data, page response times, and navigation paths within the TaxQue interface.
Cloud Metrics: Performance data facilitated by our cloud infrastructure providers (Hostinger and Cloudflare).
1.3 Cookies and Tracking
We utilize essential and analytical cookies to:
Maintain secure session authentication.
Remember your preferences (e.g., Dark Mode settings).
Monitor Platform performance via anonymized telemetry.
2. How We Utilize Your Information
TaxQue processes data strictly for the following legal and functional purposes:
Service Fulfillment: Processing GST returns, Income Tax filings, and MCA compliance tasks.
The Secure Document Vault: Categorizing and storing your sensitive documents within our Cloudflare R2-backed vault for easy access and retrieval.
Regulatory Compliance: Authenticating your identity on government portals to ensure filings are legally valid.
Platform Security: Detecting and preventing unauthorized access, fraudulent filings, or cyber-attacks.
Communication: Sending transactional alerts, filing deadline reminders, and critical system updates.
3. Data Sharing and Disclosure
We do not sell your personal data. We disclose information only to the following entities under strict confidentiality:
Government Portals: Data is transmitted to the GSTN (GST Network), Income Tax Department, and MCA (Ministry of Corporate Affairs) to perform requested filings.
Strategic Service Providers: Trusted partners for payment processing, automated OCR (document scanning), and cloud hosting who are contractually bound to protect your data.
Legal Mandates: When required by a court order, law enforcement request, or to protect the rights and safety of ARB FinTech LLP.
4. Technical Safeguards and Security
4.1 Encryption and Storage
We employ AES-256 bit encryption for data at rest and TLS 1.3 for data in transit. Your documents are housed in a partitioned "Secure Vault" architecture to prevent cross-user data leakage.
4.2 Infrastructure Security
By leveraging Cloudflare and enterprise-grade VPS environments, we implement:
Web Application Firewalls (WAF) to mitigate SQL injections and DDoS attacks.
Regular vulnerability patching and internal security audits.
Strict Access Control Lists (ACLs) ensuring only authorized personnel can access production databases.
5. Your Rights Under the DPDP Act, 2023
As a Data Principal in India, you hold the following rights:
Right to Confirmation: You can request a summary of the personal data being processed.
Right to Correction/Erasure: You may update inaccurate data or request deletion (subject to statutory tax retention laws).
Right to Grievance Redressal: You have the right to seek resolution for any privacy-related concerns through our Grievance Officer.
Right to Nominate: You may nominate an individual to exercise your rights in the event of death or incapacity.
6. Data Retention Policy
TaxQue adheres to the following retention schedules:
Tax Records: As per the GST Act and Income Tax Act, we are legally required to retain certain financial records for a period of 8 years.
Account Data: Personal profile data is retained for the duration of your active relationship with us and for a period of 2 years post-termination to facilitate potential re-activation.
Purging: Documents in the "Secure Vault" that are no longer required for compliance may be purged upon written request, provided there is no pending legal dispute.
7. International Data Transfers
While our primary operations are in India, we may utilize global cloud providers for redundancy. We ensure that any data stored outside Indian borders is protected by standards equivalent to or higher than those mandated by Indian law.
8. Changes to This Policy
TaxQue reserves the right to modify this Policy as the digital legal landscape evolves. Material changes will be communicated via the Platform’s dashboard or through your registered email address.
9. Grievance Redressal and Contact
In compliance with the Information Technology Act, 2000, and the DPDP Act, 2023, any grievances or requests regarding your data should be directed to:
Grievance Officer: Md Afzal
Entity: TaxQue by ARB FinTech LLP
Address: Surbhi Vihar, Mithapur, Patna, Bihar 800001, India
Email: [email protected]
Resolution Timeline: We acknowledge all privacy-related inquiries within 48 hours and aim for full resolution within 14 business days.
10. Acceptance
By clicking "I Agree" or by continuing to use the Platform, you affirm that you have the legal capacity to consent to this Privacy Policy. If you are representing a corporate entity, you affirm that you have the authority to bind such entity to these terms.