1. Introduction & Statutory Scope
This Cookie Policy explains how TaxQue by ARB Fintech LLP ("TaxQue", "we", "us", or "our") uses cookies, local storage, and similar technologies when you visit our website (https://taxque.in), portals, mobile applications, and online accounting or compliance platforms.
We are dedicated to safeguarding your personal data in full compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023.
2. What Are Cookies & Web Storage?
Cookies are small alphanumeric text files stored directly within your web browser or mobile client when you load our web pages. In addition to cookies, we utilize modern browser storage mechanisms such as localStorage and sessionStorage to maintain operational continuity, security checks, and interface preferences across sessions.
3. Categories of Cookies We Utilize
TaxQue categorizes all browser storage and tracking mechanisms into four distinct, functional tiers:
3.1 Strictly Necessary & Security Cookies (Non-Optional)
These cookies are indispensable for our SaaS infrastructure to operate securely and reliably. They enable core functions including authentication, CSRF (Cross-Site Request Forgery) protection, session isolation, and distributed denial-of-service mitigation. Without these cookies, the services requested by you cannot be provided.
userToken/adminToken/portalToken: Encrypted, HTTP-only JWT cookies used to verify your authenticated session state across portal applications.XSRF-TOKEN/_csrf: Cryptographic anti-tamper tokens preventing unauthorized third-party requests.txq_session_id: Ephemeral identifier linking user requests to active database transactions and document uploads.txq_device_id: Randomized client device identifier used to detect unauthorized multi-factor authentication attempts and mitigate account takeover.
3.2 Functional & Preference Cookies
These cookies remember selections you make on our website to deliver an optimized, personalized user interface without requiring you to reconfigure settings on each visit:
txq_theme: Remembers your selected display theme (light or dark mode) to prevent visual flashing during page transitions.txq_currency: Stores active currency preference (default: INR - ₹) for financial calculators and checkout invoices.txq_cookie_consent: Stores your cookie banner consent choices and timestamp under statutory DPDP compliance.
3.3 Performance & Site Telemetry Cookies
These cookies collect aggregated, pseudonymized information regarding how visitors interact with our services, such as page load latencies, bounce rates, and navigation errors. All telemetry data is processed without identifying individual taxpayers or sensitive personal data.
_ga/_ga_*: Google Analytics identifiers evaluating aggregate visitor volume and traffic sources.txq_perf: Internal performance timing tracking Core Web Vitals (Largest Contentful Paint, Cumulative Layout Shift).
3.4 Affiliate & Referral Attribution Cookies
When you arrive at TaxQue through a partner or affiliate link, an attribution cookie records the referring partner code to ensure accurate credit and reward settlement:
taxque_ref: Cryptographically verified referral code active for up to 30 days or until order checkout is completed.
4. Summary Table of Cookies
| Cookie Name | Classification | Lifespan | Purpose & Storage |
|---|---|---|---|
userToken |
Strictly Necessary | 30 Days | HTTP-Only, Secure JWT authentication token for client dashboard. |
_csrf |
Security | Session | CSRF attack mitigation on forms and checkout endpoints. |
txq_theme |
Functional | 1 Year | Maintains light/dark theme preference across sessions. |
taxque_ref |
Attribution | 30 Days | Tracks client referral attribution and partner rewards ledger. |
txq_cookie_consent |
Compliance | 1 Year | Stores proof of cookie consent under DPDP Act provisions. |
5. How You Can Manage & Disable Cookies
You have the absolute right to choose whether or not to accept non-essential cookies. You can exercise your preferences at any time:
- Browser Controls: Most modern browsers (Chrome, Safari, Edge, Firefox) permit you to inspect, block, or delete cookies via your browser Settings or Privacy panel.
- Impact of Blocking Necessary Cookies: Please note that if you reject or block strictly necessary cookies (such as
userTokenor CSRF tokens), critical sections of our portal—including checkout, document vault, and tax filing trackers—will be rendered inoperable.
6. Third-Party Services & Payment Gateways
During payment checkout or video consultation sessions, third-party payment gateways (Razorpay, Cashfree, PayU) and WebRTC providers may deploy temporary security cookies to prevent transactional fraud. These cookies are governed by the respective providers' privacy and PCI-DSS compliance frameworks.
7. Modifications to This Cookie Policy
We reserve the right to revise this Cookie Policy periodically to reflect technological changes, statutory amendments under Indian law, or updates to our operational requirements. The "Effective Date" at the top of this document indicates when the latest modifications took effect.
8. Statutory Grievance Redressal & Contact Information
In accordance with the Information Technology Act 2000 and DPDP Act 2023, if you have any questions, concerns, or grievances concerning this Cookie Policy or our data processing practices, please reach out to our appointed Grievance Officer:
Grievance Officer: Legal & Compliance Department
Entity: TaxQue by ARB Fintech LLP
Office: Surbhi Vihar, Mithapur, Patna, Bihar — 800001, India
Email: [email protected]
Direct Contact: +91-9311256088