Last Updated: April 13, 2026
Effective Date: January 20, 2025
This Terms of Service ("Agreement") is a legal contract between ARB FinTech LLP (operating under the trademarked brand TaxQue), a Limited Liability Partnership incorporated under the laws of India, and you, the User.
By using the TaxQue platform (including our website, mobile apps, and API services), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
1. Definitions and Scope of Services
1.1 Definitions
"Platform" refers to the TaxQue website, mobile applications, and any internal software developed by ARB FinTech LLP.
"Services" includes GST filing, Income Tax Return (ITR) processing, company incorporation, accounting, and document storage.
"User Data" refers to any financial records, KYC documents, or personal information uploaded by the User.
1.2 Service Scope
TaxQue acts as a facilitator between the User and various regulatory bodies (GSTN, MCA, Income Tax Department). We provide professional assistance based strictly on the data provided by you. Our services do not include:
Representation before tax authorities unless explicitly contracted.
Auditing of financial statements unless a separate Audit Engagement is signed.
Guarantee of specific outcomes regarding tax assessments or refunds.
2. User Obligations and Account Integrity
2.1 KYC and Documentation
To provide services, TaxQue requires specific KYC (Know Your Customer) documents. You agree to:
Provide high-quality, legible scans of required documents.
Ensure all information is truthful. Providing forged or altered documents is grounds for immediate termination and reporting to authorities.
2.2 Account Responsibilities
You are solely responsible for all activities occurring under your account. You agree to:
Use a strong, unique password and enable Two-Factor Authentication (2FA) if available.
Not share account credentials with third parties.
Indemnify TaxQue against any loss arising from unauthorized access to your account due to your negligence.
3. Intellectual Property and Trademarks
3.1 Trademark Protection
The name "TaxQue", our logo, and brand identifiers are proprietary trademarks owned by ARB FinTech LLP.
Any unauthorized use, including "meta-tags" or hidden text utilizing the trademark, is a violation of the Trademarks Act, 1999.
You may not use the TaxQue name in any way that suggests an official endorsement or partnership without a written affiliate agreement.
3.2 Software and Code Ownership
The Platform's architecture, including its "app-like" UI, custom components, and proprietary algorithms, is protected under the Copyright Act, 1957. You are strictly prohibited from:
Decompiling, reverse-engineering, or attempting to extract the source code.
Creating "mirrors" or "frames" of the platform to mislead other users.
4. Financial Terms
4.1 Fee Structure and GST
Professional Fees: Billed at the point of service selection.
Statutory/Government Fees: These are "Pass-Through" costs. TaxQue collects these to pay government portals on your behalf.
GST Invoicing: We provide a B2B GST invoice only if a valid GSTIN is provided at the time of payment. Retroactive changes to invoices are not permitted.
4.2 Late Payments and Suspension
TaxQue reserves the right to halt service processing or restrict access to "Secure Document Vault" features if any professional fees remain unpaid beyond 7 days of the invoice date.
5. Cancellation, Refunds, and Force Majeure
5.1 The "20% Rule"
We invest professional time and server resources immediately upon service selection.
Prior to Processing: If you cancel before we begin drafting or filing, a 20% administrative fee is deducted.
Post-Processing: Once a draft is prepared or a filing is submitted to a government portal, no refunds will be issued.
5.2 Force Majeure and Third-Party Failures
TaxQue is not liable for delays or failures caused by:
Outages on the GSTN, MCA, or Income Tax Department servers.
Natural disasters, strikes, or civil unrest.
Cyberattacks or "Zero-Day" vulnerabilities affecting the cloud infrastructure (e.g., Hostinger, Cloudflare).
6. Secure Document Storage and Privacy
6.1 Data Hosting
Your data is stored using industry-standard encryption. While we implement robust security (including firewalls and secure vaults), you acknowledge that no internet-based storage is 100% secure.
6.2 Data Retention
Upon termination of services, TaxQue will retain your tax records for a period required by Indian Law (typically 8 years for tax records). Non-essential documents may be purged 30 days after account closure.
7. Limitation of Liability and Indemnification
7.1 No Professional Liability for User Errors
TaxQue shall not be held liable for any interest, penalties, or additional taxes levied by the government due to:
Mathematical errors in user-provided data.
Missed deadlines due to late submission of documents by the User.
Failure of the User to respond to departmental notices shared via the platform.
7.2 Indemnity
You agree to indemnify and hold ARB FinTech LLP and its partners harmless from any third-party claims arising out of your misuse of the platform or violation of Indian tax laws.
8. Dispute Resolution and Jurisdiction
8.1 Amicable Settlement
In the event of a dispute, both parties shall first attempt to resolve the issue through mutual discussion for a period of 30 days.
8.2 Arbitration and Legal Venue
Arbitration: Unresolved disputes shall be settled via arbitration in Patna, Bihar, under the Arbitration and Conciliation Act, 1996.
Jurisdiction: All legal matters are subject to the exclusive jurisdiction of the courts in Patna, Bihar, India.
9. Contact and Grievance Redressal
For any service issues or legal notices, please reach out to our compliance officer:
Contact Person: Md Afzal
Entity: TaxQue by ARB FinTech LLP
Address: Surbhi Vihar, Mithapur, Patna, Bihar 800001, India
Email: [email protected]
Response Time: We aim to acknowledge all grievances within 48 hours and provide a resolution within 7–14 business days.
10. Entire Agreement
This Terms of Service, along with the Privacy Policy and any specific Service Level Agreements (SLAs), constitutes the entire agreement between you and ARB FinTech LLP. Any waiver of these terms must be in writing.