Legal Documents & Policies
Everything you need to know about our legal framework, statutory consumer safeguards, bank-grade data encryption, and corporate terms.
Privacy Policy
How we protect, encrypt, and handle your sensitive financial, PAN, and tax records in strict accordance with the DPDP Act 2023.
Refund and Cancellation Policy
Clear 4-tier transparent refund eligibility matrix, SLAs, deduction schedules, and dispute resolutions.
Terms of Service
Governing contract, subscription stipulations, acceptable usage terms, and platform mutual covenants.
Commitment to Regulatory Integrity & Consumer Trust
TaxQue operates as a leading digital tax, legal, and statutory advisory technology firm in India. Our platform connects micro, small, and medium enterprises (MSMEs), startup founders, and individual taxpayers with qualified Chartered Accountants (CAs), Company Secretaries (CSs), and corporate advocates. All operational protocols, electronic filings, and data handling workflows conform strictly to sovereign Indian legislation.
TaxQue strictly processes personal identity data (PAN, Aadhaar, bank records) solely for statutory filing under explicit consent. Taxpayer documents stored in Cloudflare R2 are protected with envelope AES-256-GCM encryption and zero-knowledge vault boundaries.
In compliance with Sections 43A and 72A of the IT Act, 2000, our systems implement reasonable security practices and comprehensive audit telemetry to shield sensitive financial information against unauthorized access, disclosure, or alteration.
All company incorporations, director DIN e-KYC submissions, annual returns (AOC-4, MGT-7), and ROC event filings are processed securely via MCA21 protocols with Class-3 cryptographic Digital Signature Certificates (DSC).
GST return filings (GSTR-1, GSTR-3B, GSTR-9) and refund applications are computed via zero-float paise minor-unit financial engines to eliminate rounding drift, ensuring reconciliation with official GSTN common portal records.
Frequently Asked Legal Questions
Is TaxQue a government agency or department?▾
No. TaxQue is an independent corporate advisory and compliance technology platform operated by ARB Fintech LLP. We facilitate digital filing and statutory advisory through qualified accounting professionals. We are not directly affiliated with the Income Tax Department, CBIC, or the Ministry of Corporate Affairs, and all official government fees are passed directly to statutory authorities.
How are client financial records and identity documents protected?▾
All uploads undergo magic-byte cryptographic inspection to reject disguised binaries or malicious payloads. Stored documents are encrypted with AES-256-GCM. We mandate Strict Transport Security (HSTS), Content Security Policy (CSP), and role-based access control (RBAC), ensuring that only assigned CAs and authorized compliance officers can review your documents.
What is the statutory timeline for grievance escalation?▾
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Redressal Officer acknowledges all written complaints within 24 hours and resolves all matters within 15 working days. Clients can reach the compliance team at info@taxque.in.
What happens to government challan fees if an application is cancelled?▾
TaxQue operates a 4-tier transparent refund policy. If an order is cancelled prior to professional drafting or government challan generation, fees are refunded according to published schedules. However, statutory government challan fees (such as MCA name approval fees, state stamp duty, or trademark registry search fees) paid directly to the government treasury cannot be refunded once processed.
Have questions or need compliance clarification?
Under the Information Technology Act 2000 and the DPDP Act 2023, our designated Grievance Officer promptly responds to all client notices and queries within 48 hours.