Refund Policy

At TaxQue, we pride ourselves on delivering high-quality services and ensuring client satisfaction. We are committed to providing the best tax, compliance, and financial services through our platform. If you are not satisfied with our services, please contact us immediately, and we will make every effort to resolve your concerns, provide a refund, or offer credit for future TaxQue services.

Not Satisfied? Let Us Know!

If you are dissatisfied with our service, please log in to the TaxQue platform using the email address associated with your payment. If you’ve forgotten your password, use the “Forgot Password” option to reset it.

Once logged in, select the engagement that did not meet your expectations and submit a request under "Not Satisfied." This will escalate the engagement to the relevant team for prompt resolution. While we address delays on our part, please note that delays caused by government agencies or incomplete documentation provided by you are beyond our control. We appreciate your patience as we work to resolve your concerns effectively.

30-Day Refund Policy

You may request a refund within 30 days of your payment. Please note the following:

• TaxQue considers its service obligation fulfilled once access to the platform or the requested service is provided.
• Refunds are subject to a 20% cancellation fee to cover administrative costs.

Change of Service

If you wish to change the service you ordered to another service, you must request the change within 7 days of your payment.

Requesting a Refund

To request a refund, log in to the TaxQue platform and select "Get Help" to initiate the process. Additionally, you may email us at [email protected]with the transaction details to begin the refund process. Refunds are typically processed within 3-5 weeks after all required information is received.

Penalties or Tax Payments

Once access to the platform is provided, TaxQue considers its service obligation fulfilled. Clients are solely responsible for the accuracy and completeness of the data they provide. TaxQue is not responsible for paying any penalties, taxes, or additional costs incurred by the client during or after the service. We are not liable for the outcome or any subsequent costs related to the service.

Factors Outside Our Control

TaxQue cannot guarantee specific outcomes or results due to factors beyond our control, such as:

• Government rejections of applications (e.g., GST filings, trademark filings) for legal reasons unrelated to our service.
• Delays caused by government backlogs or issues with official platforms (e.g., MCA, Income Tax, GSTN websites).
• Delays or issues arising from third-party services or external entities.

Force Majeure

TaxQue shall not be held responsible for delays or interruptions in service due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Pandemics
• Government actions or regulatory changes
• Wars or acts of terrorism
• Labor strikes or other force majeure events

In such cases, TaxQue will not be liable for any delays or inability to fulfill its obligations.

If you have any questions or need further assistance, please contact us:

TaxQue by ARB FinTech LLP  
Email: [email protected]  
Contact Person: Md Afzal  
Address: Surbhi Vihar, Mithapur, Patna, Bihar 800001

We are here to help and ensure your experience with TaxQue is seamless and satisfactory.