Motor insurance claims: what policyholders often get wrong | Mint

Key Statutory Highlights

• Claims often fail because of an expired driving licence, incorrect disclosures while buying the policy, or missing add-ons.
• In one case, the ombudsman held that rejecting a claim was not justified because the surveyor and investigator had not obtained CCTV footage of the car's pre-accident condition.
• Zero depreciation cover reduces depreciation deductions on eligible parts, but it covers only accident damage, not normal wear and tear.