GENERAL17 Sept 2026
How Viva Money Is Strengthening Customer Relationships Beyond the App
Financial services are going digital, and many lenders now talk to customers only through mobile apps and chat support. That makes borrowing faster, but the relationship stays thin. Viva Money says it is working to build stronger customer relationships beyond the app. If you borrow or plan to, ask your lender how they handle complaints, queries and support once the loan is running.
Key Statutory Highlights
- Financial services are becoming more digital, so customer contact often happens only through mobile apps and chat support.
- This shift has made borrowing faster for customers.
- Viva Money is focusing on strengthening customer relationships beyond the app itself.
Actionable Advice for Taxpayers / Founders:Before choosing a lender, ask how they handle queries, complaints and support after the loan starts, so you are not left with app-only help.
Statutory Disclaimer: TaxQue Shorts are AI-assisted editorial briefs for compliance awareness. This brief has not passed every source check; confirm the original notification before acting. This does not constitute formal legal or CA counsel.
TaxQue News Desk
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